Email not receiving

Symptoms

• Messages sent to your address never arrive.
• Only some senders reach you, or messages arrive hours late.
• Webmail shows no new messages, but a sender says the message was delivered.

Common causes

• The domain's MX records do not point to the mail server. See Incorrect MX records.
• The mailbox is full, disabled, or the password changed in a way the mail client does not use.
• A forwarder or filter sends messages elsewhere.
• The mail client uses the wrong incoming (IMAP or POP) settings.

Safe initial checks

1. Check the MX records with dig MX yourdomain.com +short.
2. Sign in to webmail. If messages appear there, the problem is in the mail client.
3. Check forwarders and filters in the hosting panel or webmail settings.
4. Check the mailbox quota in the panel.

Step-by-step solutions

1. MX records wrong. Correct the MX records at the DNS provider. See MX records and Add MX records.
2. Mailbox full or disabled. Free space, or re-enable the mailbox. See Create mailboxes.
3. Forwarder or filter. Remove or correct the rule that sends mail elsewhere. See Forwarders and autoresponders.
4. Client settings. Match the incoming server, port and security type to Email client settings.

How to confirm the issue is fixed

• A test message from another address arrives in the inbox.
• dig MX yourdomain.com +short returns the mail server you expect.

When to contact support

Contact support if the MX records are correct, the mailbox has space, and messages still do not arrive.

Information to include in a support ticket

• The domain name, and the output of dig MX.
• The sender's address and the time the message was sent.

Related articles

• Incorrect MX records
• Email not sending
• Emails going to spam
• Email not receiving (Business Email)

Last reviewed

2026-10-27