Hosting suspended

Symptoms

• The site shows a suspension page, or does not open at all.
• You cannot log in to the hosting panel, or the panel shows a notice about the account status.
• Email and other services stopped on the same account at the same time.

Common causes

• An invoice for the hosting service is unpaid, or past its due date.
• The service expired and was not renewed.
• The account was suspended for a policy or abuse reason, or to protect other customers.
• Resource limits were exceeded for a long period.

Safe initial checks

1. Sign in to the Client Area and open the service status.
2. Check your invoices for an unpaid or overdue item. See Invoices and payments.
3. Check the renewal date of the service. See Renewals.
4. Read any notice email from support. Do not click links in unexpected messages. Check the sender against the support address on the official site.

Step-by-step solutions

1. Unpaid invoice. Pay the invoice in the Client Area. Activation can take a short time after payment. See Order status and activation.
2. Expired service. Renew the service. See Renewals.
3. Resource limit. Read Resource limit reached, and reduce usage or upgrade the plan.
4. Policy or abuse suspension. Contact support, and do not reactivate anything until support confirms the account is clear.

How to confirm the issue is fixed

• The status in the Client Area shows the service as active.
• The site and the hosting panel open again.

When to contact support

Contact support if the invoice is paid, the service is renewed, and the account is still suspended after a reasonable wait.

Information to include in a support ticket

• Your account email and the service name.
• The invoice number, and the date you paid.
• The exact suspension message.

Related articles

• Invoices and payments
• Order status and activation
• Invoice paid but service pending
• Renewals

Last reviewed

2026-10-27