Troubleshooting
Choose the symptom that matches your problem. Start with the safe checks and keep the exact error, time and affected service for support.
Website and application
- Website not opening
- Domain connected but not visible
- Hosting suspended
- FTP login failed
- Database connection failed
- WordPress white screen or 500 error
- PHP version incompatible
- Cannot log in to the hosting panel
- Resource limit reached
- File permission problems
DNS and HTTPS
- DNS not resolving
- SSL not working
- Browser insecure connection
- Too many redirects
- Incorrect MX records
- Nameserver changes not working
- Email and website stopped after DNS changes
Email
- Email not sending
- Email not receiving
- Emails going to spam
- Forgotten mailbox password
- Cannot access webmail