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বাংলা
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বাংলা
हिन्दी

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Domain connected but not visible ​

Symptoms ​

  • You connected the domain to your hosting, but the site shows another page, a default page or nothing.
  • The domain shows the site of another domain or account.
  • The change works for you but not for visitors, or the reverse.

Common causes ​

  • The domain was added to the wrong hosting account or folder.
  • A domain pointer or an old redirect sends traffic elsewhere.
  • The DNS records still point to an old address, because the change has not finished spreading.
  • Your browser shows a cached old version of the page.

Safe initial checks ​

  1. Check the DNS with dig A yourdomain.com +short. Compare the answer with the address in your hosting account.
  2. Open the site in a private window, so that cached pages do not confuse the result.
  3. Check the domain setup in the hosting panel, and confirm the domain is in the account you expect.

Step-by-step solutions ​

  1. Wrong folder. Move the domain to the correct folder in the domain settings, or add it to the right account. See Domains and subdomains.
  2. Pointer or redirect. Remove or correct the pointer or redirect that sends the domain elsewhere.
  3. Old DNS record. Update the A record to the hosting address, then wait for the change to spread. See Connect a domain to hosting.
  4. Cached page. Clear the browser cache, or test from another device.

How to confirm the issue is fixed ​

  • The domain opens your site in a private window.
  • dig A yourdomain.com +short returns the hosting address.

When to contact support ​

Contact support if the domain setup is correct, the DNS matches your hosting address, and visitors still see another site.

Information to include in a support ticket ​

  • The domain name and the page you expect to see.
  • The result of dig A yourdomain.com +short.
  • The time you made the last change.

Last reviewed ​

2026-10-27