View and Pay Your Invoices

Use the APNCloud Client Area to see invoices for your services and check whether a payment has been recorded.

Find an invoice

1. Sign in to the Client Area.
2. Open the Billing or Invoices section, depending on the menu displayed.
3. Select the invoice you need.
4. Review the invoice number, service, due date, total and current status.

Common statuses include Unpaid and Paid. Other statuses may be displayed for invoices that were cancelled, refunded or otherwise adjusted.

Pay an unpaid invoice

1. Open the unpaid invoice.
2. Check the amount, currency, due date and payment method shown.
3. Choose an available payment option and follow the checkout instructions.
4. Return to the invoice and confirm whether the payment has been recorded.
5. Save the invoice or payment confirmation for your records.

Paid but still showing unpaid?

Payment confirmation can take time depending on the method. Avoid paying the same invoice repeatedly while its status is being checked.

Problems with a payment

Payment failed: Check any error message and the payment details. Use another supported payment method if necessary.

Money deducted, but invoice unpaid: Save the invoice number, transaction reference, amount and payment time. Open a support ticket before attempting another payment.

Service not activated after payment: See Order status and activation.

Overdue invoice: Review the due date and pay as soon as possible. An overdue payment may affect the related service according to its terms.

Refund or duplicate payment: Contact support with the relevant invoice and transaction references. Eligibility and processing depend on the applicable service policy.

Never put card numbers, banking passwords or one-time payment codes in a support ticket.

Related articles

• Renewals
• Manage services
• Open a support ticket
• Invoice paid but service pending

Last reviewed

2026-10-27