Business Email renewal

This guide explains how to find your Business Email renewal date, renew it in the Client Area before it expires, and change the number of mailboxes when the option is offered.

Before you begin

• A signed-in Client Area account.
• A valid payment method.
• The name of the Business Email service you want to renew.

Steps

1. Sign in to the Client Area and open your Business Email service.
2. Check the renewal date and the amount due.
3. Choose the renewal option and complete the payment.
4. Save the invoice for your records.
5. To change the number of mailboxes or move to another plan, use the options shown in the service. If you are unsure which plan you need, ask support before you change it.

Keep your payment details current

Check that your payment method works before the renewal date. A failed payment can delay the renewal.

Expected result

The service shows a new renewal date, and the renewal invoice is paid.

If something goes wrong

• Payment fails. Check your payment details and try again. See Invoices and payments.
• The service has expired. Renew as soon as possible, then check that mailboxes send and receive again. Read Email not receiving if mail is still missing.
• You do not receive renewal notices. Check the contact email address in Update contact details.

Related articles

• Renewals
• Migrating existing email accounts
• How to order Business Email
• Manage services

Last reviewed

2026-10-27