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Find your DNS provider ​

This guide explains how to find out which company manages your domain's DNS records, so you edit records in the right place and never in the wrong panel.

Before you begin ​

  • The domain name you want to change.
  • Access to the Client Area, and to your hosting account if you have one.
  • A computer with a terminal, or any web-based DNS lookup tool. The examples below use dig.

Steps ​

  1. Look up the nameservers. Run this command, replacing the domain name:

    bash
    dig NS yourdomain.com +short

    The result lists the nameservers that answer for your domain. Write them down.

  2. Compare them with your accounts. Open the Client Area and the hosting account. Find the nameservers shown for the domain and compare them with the result. Copy names from your account, do not type them from memory.

  3. Choose the case that matches:

    • Case A: the domain is managed through the APNCloud Client Area. The nameservers are the ones shown for the domain in the Client Area. Change nameservers there if the option is available. See Change nameservers.
    • Case B: the DNS is hosted on the APNCloud hosting server. The APNCloud nameservers are shown in your hosting account. Edit records in the DNS Management feature of the Hosting and Reseller Panel. See Connect a domain to hosting.
    • Case C: the domain uses external nameservers. Your DNS is managed by another DNS provider. Edit the records at that provider. Do not edit these records in the APNCloud panels.

  4. Write down the answer before you change anything, so you can restore it if needed.

Edit the records in the correct place

Editing records in the wrong panel changes nothing that the internet can see, so your change will not work. Worse, you may think a fault is fixed when it is not. If you are not sure which case applies, ask support before you change any record.

Expected result ​

You know which provider manages your DNS, and where each change should be made.

If something goes wrong ​

  • The lookup returns no results. Check the domain spelling. A brand-new domain may not have DNS published yet, so wait and try again later.
  • The nameservers do not match any of your accounts. The domain may use an external provider (Case C), or the domain may still be pointing somewhere else. Ask support.
  • You are not sure which panel to use. Stop and contact support. Do not change nameservers to fix a single record.

Last reviewed ​

2026-10-27