Panel help and messages
Use panel help for interface guidance and messages for account notices. Billing and service support are handled in the APNCloud Client Area.
Steps
- Open Help for the task you are completing. Available instructions may depend on the enabled feature.
- Read Messages for account notices. Verify unexpected requests through a known support channel before following links or changing access.
- For a panel error, record the time, affected domain, task and exact error. Remove passwords, tokens, private keys and personal data from screenshots.
- Open a support ticket in the Client Area with those details. Keep related updates in the same ticket; never include your password.
- For billing, renewal or plan requests, use the Client Area rather than treating a panel notice as a billing record.
Check the result
You can find the relevant notice or help and submit a useful support request without exposing credentials. If the panel shows a certificate warning, verify the official address and contact support instead of bypassing the warning.
Related articles
Last reviewed
2026-10-28