English

বাংলা
हिन्दी

English

বাংলা
हिन्दी

Appearance

Manage hosting users ​

This guide explains how to create a hosting account for a customer, assign it a package and domain, change or suspend it, and understand the data-loss risk of deleting one.

Before you begin ​

  • A signed-in reseller account in the Hosting and Reseller Panel.
  • At least one package to assign. See User packages.
  • The customer's domain and contact details.
  • Enough free resources in your reseller account. Check the usage first.

Steps ​

Create a hosting user ​

  1. Open the section for creating users and enter a username. Choose a name that is not already used.
  2. Set a strong password for the user, and share it securely with the customer.
  3. Assign a package, the domain and, if your plan offers it, an IP address.
  4. Save the account. Send the customer their welcome details if the panel offers a welcome notification.

Change a user or package ​

  1. Open the list of users and select the customer.
  2. Change the package, the password or the settings you need, then save.
  3. Tell the customer about any limit change that affects them.

Suspend and unsuspend ​

  1. Select the user and choose the suspend option when you need to pause the account, for example for an unpaid invoice.
  2. To restore the account, choose the unsuspend option once the issue is resolved.

Deleting a user removes their data

Deleting a hosting user can remove their website files, databases and email. Make a backup first, and confirm with the customer. Suspending is usually the safer choice.

Send a message or sign in as a user ​

Use the messaging option to send a notice to a customer. If your plan offers logging in as a managed user, use that only for support work you are allowed to do, and log out afterwards.

Expected result ​

The new user appears in the list with the package and domain you chose, and the customer can sign in to their hosting account.

If something goes wrong ​

Last reviewed ​

2026-10-27