Roundcube webmail

This guide explains how to open Roundcube, the web mail program for hosting email accounts, and how to sign in safely from a browser.

Before you begin

• A hosting email account. See Create and manage mailboxes.
• The mailbox's full email address and password.
• The webmail link for your hosting email, shown in the Email Accounts section of the Hosting and Reseller Panel.

Steps

1. Open the webmail link from the Email Accounts section. Bookmark it for later.
2. Enter the full email address and the mailbox password.
3. Sign in and check that your inbox loads.
4. Send a short test message to yourself to check that sending works.
5. Sign out when you finish, especially on a shared computer.

Do not use a link from an unknown message

Open webmail only from the bookmark or from the panel. A message that asks you to sign in through a link may be a phishing attempt. See Phishing and scams.

Expected result

Your inbox opens in the browser, and you can read and send messages.

If something goes wrong

• Sign-in is rejected. Check the address and password. Passwords are case-sensitive. If you changed the password recently, use the new one.
• The page does not load. Check your connection, then try again later. If it still fails, read Cannot access webmail.
• Sent messages stay in the outbox. Check the mailbox storage limit and the outgoing settings in Email client settings.

Related articles

• Create and manage mailboxes
• Email client settings
• Spam filtering and troubleshooting
• Cannot access webmail

Last reviewed

2026-10-27