Phishing and scams
This guide explains how to recognise phishing messages and scams that pretend to come from APNCloud or from a service you use, and what to do if you have already replied or clicked.
Before you begin
- Access to the message you want to check, and to your Client Area by typing the address yourself.
- The official addresses: apncloud.com, account.apncloud.com and panel.apncloud.com.
Steps
- Check the sender. Look at the full address, not only the name shown. Look for small spelling changes in the domain.
- Check the request. Be cautious of messages that ask for your password, a one-time code, payment details or a recovery link.
- Check the link. Hover over it, or type the official address yourself. Do not sign in through a link in an unexpected message.
- Look for urgency. Messages that threaten suspension or deletion within hours are a common tactic.
- Do not open attachments you did not expect.
- Report it. Forward the suspicious message to support, or describe it in a ticket. See Support tickets.
APNCloud will not ask for your password
Never send a password, a one-time code or a recovery link by email, chat or phone. Support does not need them to help you.
If you already replied or clicked
- You gave a password. Change it immediately, on the real site you typed yourself. Then check your account for unfamiliar activity.
- You entered payment details. Contact your bank or card provider at once, and report the message to support.
- You opened an attachment. Run a scan with antivirus software on your computer, and change your passwords from a clean device.
Expected result
You recognise the suspicious message, you do not give away information, and any compromise is reported and fixed.
If something goes wrong
- You are unsure whether a message is genuine. Do not click it. Type the official address yourself, or contact support through the support page.
- Your account shows changes you did not make. Read Recognise a compromised account.
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Last reviewed
2026-10-27