Access details and SSH
This guide covers where to find your VPS access details, what SSH is, and how to connect from Windows, macOS or Linux.
Before you begin
- An active VPS with access details in your account. See Order status and activation.
- The server address and the login details shown in the account. Do not guess an address.
- An SSH client. macOS and Linux include
ssh. Windows 10 and later include an OpenSSH client, or you can use a terminal app such as PowerShell or PuTTY.
Use the address from your account only
Connect only to the address shown in your VPS details. Check the address before you enter a password.
Steps
Find the access details
- Sign in to the Client Area and open your VPS service.
- Note the server address (IP address or host name) and the username shown for the server.
Connect from macOS or Linux
Open the terminal and run the command below, replacing the username and address with your details:
bashssh username@server-addressVerify the displayed host-key fingerprint through the provider console or a trusted support channel before accepting it. Checking only the server address does not verify the key.
Enter the password, or use your SSH key if you have set one up. See SSH keys and root access.
Connect from Windows
- Open PowerShell or a terminal app that supports SSH.
- Run the same
ssh username@server-addresscommand, with your details. - Or use an SSH client such as PuTTY, and enter the server address and port 22 unless your account shows a different port.
What SSH does
SSH encrypts your connection to the server, so commands and passwords are not sent in plain text. Use SSH rather than insecure remote login methods.
Expected result
You see a command prompt on the server, and you can run a simple command such as uptime.
If something goes wrong
- Connection refused. Check the address and port. The SSH service may not be running, or a firewall may block it. Read VPS SSH connection refused.
- Permission denied. Check the username and password, or the SSH key you are using.
- Host key warning. Stop. This can mean the server changed, or someone is intercepting the connection. Check the address and the account details before you accept a new key.
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Last reviewed
2026-10-28
